'I don’t want to run our council on small time software. There is trust with an organisation that has a large customer base and spends a considerable amount on R&D to continually improve the solution.' -- Ben Dornier, Director of Corporate and Community Services, City of Palmerston

CouncilFirst® is a Division of Open Systems Technology Pty Ltd (OST®).

We are a management consulting company specialising in delivering comprehensive enterprise solutions, IT services and support to local government. With deep understanding of council business processes, we provide strategic advice and the latest technology that specifically meets the operational needs of councils.

Our fully certified team of expert technical and consulting specialists have extensive experience working with local government. We understand the pressure on councils to efficiently deliver community services, while attracting and retaining high quality staff.

A Microsoft Partner for two decades, our solutions are powered by Microsoft Dynamics, with industry-specific capability built for our clients, resulting in smart systems that efficiently deliver business intelligence and user-friendly tools to the right people, at the right time and place.

Seeing the growing need for an alternative, cost-effective solution, we invested significant resources and technology to develop CouncilFirst, a user-friendly enterprise management system designed specifically for local government.

Our strategy of continual innovation is based on the requirements and feedback from our local government advisors, representing a diverse range of councils. As requirements increase, we are committed to developing best-practice solutions that are easy to use, with improved functionality.

We have a ‘Client for Life’ philosophy and believe in building long term successful relationships with our clients. We are committed to providing exceptional service, and delivering ongoing enhancements for significantly improved business productivity.

For many years now, our knowledge, expertise, experience and focus on client service has allowed us to attain a Microsoft Gold Certified Partner status, which is their highest level of partner accreditation.

Our proven Delivery Management Methodology consistently provides successful results. Throughout implementation of the system we provide expert guidance for project managers and decision makers, and professional training for users, providing support every step of the way.

Key activities covered in the phases of our project lifecycle include:

  • Project Scope Definition and Planning
  • Project Management and Co-ordination
  • Design and Configuration
  • Training
  • Testing
  • Implementation and Deployment
  • Project Close Out
  • Post Implementation Review